In the process of receiving inquiries souorce scarves from customers, we often encounter such customers.
“I want to buy some scarves in small quantities. Is that okay?”
“Or I want to buy 20 different scarves, but each one may only be 25 pcs, can you help me?”
We know that Yiwu international trade market is the largest small commodity distribution center in the world. There are also various scarves in Yiwu scarf Market.
Of course, there is no problem to purchase 20 scarves. However, the Yiwu scarf Market is a wholesale market. Usually, the MOQ of each scarf of each item usually are 600 pieces.
If the customer wants to order a small quantity, such as 100 pieces per item, it is usually impossible, let alone 25 pieces.
Therefore, if you receive a small number of inquiries from customers, it is generally difficult to help.
However, a real case to be shared today is just a case of a small number of customers. And the customer asked for 25 items for each model, and finally the deal was concluded.
How did this customer conclude a deal, and how did this small quantity help the customer purchase? Come and have a look:
What-1. What customer it is?
This is the first message to receive the customer’s inquiry. From the simple chat, I can draw the following points:
1. The customer is from Mali and should be a real buyer. He has purchased scarves before, but most of them were purchased from the local area;
2. The quantity is not large, about 70 dozen, that is, about 800 pieces. The customer sent me more than 10 pictures of scarves, that is, about 50 pieces of each type.
This is the first contact with the customer and all the information I know.
What-2. What difficulties we met?
1.payment: In the face of small customers, the first difficulty to overcome is the payment method.
Our company’s payment method is that the total value of the goods is 3000 US dollars, and all of them require full payment before placing an order. More than 3000 US dollars or more is usually 30% deposit, and the balance is paid before delivery.
The customer only needs 70 dozen. I have roughly checked it. It should not exceed 3000 US dollars.
So when it comes to payment, I first asked the customer to pay the full amount before placing an order.
The customer didn’t give me a positive reply, but asked me if I had a store. He would find someone to come to my store to verify.
So the second question arises. How can customers trust you?
- How can customers trust you?
This is really a headache. I don’t have a particularly good method, But communication is a bridge to build trust.
After continuous communication, the customer finally agreed to pay 30% deposit before the order.
Our trust was thus established.
- How to buy such a small quantity of goods from Yiwu Scarf Market suppliers?
- How to ship the goods to customer’s address?
How-How to come over the difficulties?
Although the customer has paid 30% of the deposit and the transportation problem has been solved, when I prepared the goods, the customer had another problem when paying the balance. The customer asked me to deliver the goods to his freight forwarder’s warehouse first and then make payment. However, we considered who I would look for if I delivered the goods and he didn’t pay.
We were deadlocked on this point for several days.
The final agreement was that I would deliver the goods to the customer’s freight forwarder warehouse, and the boss of the freight forwarder would pay me the balance. That is to say, I would pay the money on the one hand and deliver the goods on the other.
Finally, we reached an agreement and completed the order.
2.How to buy such a small quantity of goods from Yiwu Scarf Market suppliers?
From the pictures sent by the customer, I started to source from Yiwu market. I just found a supplier. They have the stock and are willing to deliver small quantities instead of 600 items each.
Sometimes we think about the impossible, but when we do it, we will find that it may not be so difficult
3.How to ship the goods to customer’s address?
There is also an urgent need to solve the transportation problem, especially the transportation problem of small quantities, because it is very likely that your value of goods is 1000 US dollars, but the transportation and customs clearance fees sometimes need 1000 US dollars or more, and the customer usually won’t accept it. Then the early communication and negotiation will be ineffective.
Fortunately, the customer actually found a local freight forwarder in Yiwu on the Internet, that is, I only need to send all his goods to his designated freight forwarder, so I don’t need to worry about transportation.
4.How can customers trust you.
Because the customer has already paid the deposit, I need to purchase immediately.
Whenever the details of the goods need to be confirmed, I will communicate with the customer at the first time, so as to inform the customer that I am working.
At the same time, whenever goods are delivered to my warehouse, I will take inspection photos to the customer. The picture can clearly tell the customer that your goods are already in the warehouse, and I am working for you to build trust with the customer.
About the Small quantity customers, I have some thoughts
Any customer starts from a small customer. This time, the customer takes a small amount, but we have established trust. Next time, the customer may take more.
In fact, 80% of the inquiries received are small quantity customers. They have just started the scarf business, and the number is small. If the business of these 80% customers can be concluded, I believe it will be a big business on the whole.
You can also learn more about the scarf Market and accumulate a number of high-quality suppliers.